Refund Policy
Returns, refunds, swaps and cancelling.
Preview text for the owner to check. Built from our shop-policy template. Every [owner to confirm: ...] needs Glitchee's answer before the store goes live, and the owner reads and approves the final wording. Not legal advice. Checkout links to these pages (Stripe Dashboard, Settings, Checkout and Payment Links, Policies).
Effective date: [owner to confirm: date the policy takes effect]
Last updated: [owner to confirm: date of the latest change]
This policy explains how to return an order or get a refund from Purple Orangutan Creatives LLC ("we", "us").
1. At a glance
| What happened | What you can do | Return shipping | Refund |
|---|---|---|---|
| It arrived damaged, defective or not what you ordered | Email us within [owner to confirm: days] days of delivery | We pay | Replacement or full refund including original shipping, your choice |
| You changed your mind | We do not take change-of-mind returns | - | - |
| You want to cancel before it ships | Email us at once | None | Full refund |
2. How to start a return
- Email [owner to confirm: email for returns] with your order number and what is wrong. For damage, add photos.
- We reply within [owner to confirm: days] business days with a return address or a prepaid label and any other steps. Please do not send items back before we reply.
- Pack the item with everything that came with it. Keep your tracking number until you have your refund.
3. Change of mind
We do not take returns because you changed your mind, so please check the size chart before you order. This does not affect anything that arrives damaged, defective or not what you ordered: we always make that right.
4. How refunds work
- Refunds go back to the card or payment method you used. We cannot send a refund to a different card or account.
- We send the refund within [owner to confirm: days] business days after we receive and check your return. For items that arrive damaged, defective or wrong, we send it [owner to confirm: when: photos seen, or item back].
- You will get an email when we send it. Your bank can take 5 to 10 business days to show it on your statement. If you cannot see it after that, email us and we will give you the bank reference number.
5. Exchanges
[owner to confirm: whether you swap sizes or colours, and how; delete this section if not]
6. Cancelling an order
Email [owner to confirm: email for returns] before the order ships and we cancel it and refund it in full. After it ships, use the return steps above.
7. If something is still wrong
Email [owner to confirm: email for returns]. We reply within [owner to confirm: days] business day and we try to fix every problem. You can also contact your card issuer at any time; most problems are quicker to settle with us first.