Shipping Policy
How and when your merch gets to you.
Preview text for the owner to check. Built from our shop-policy template. Every [owner to confirm: ...] needs Glitchee's answer before the store goes live, and the owner reads and approves the final wording. Not legal advice. Checkout links to these pages (Stripe Dashboard, Settings, Checkout and Payment Links, Policies).
Effective date: [owner to confirm: date the policy takes effect]
Last updated: [owner to confirm: date of the latest change]
This policy explains how Purple Orangutan Creatives LLC ("we", "us") ships orders placed at [owner to confirm: store web address].
1. Where we ship
We ship to addresses in [owner to confirm: places you ship to, e.g. the 50 US states]. We cannot ship to [owner to confirm: exclusions, e.g. PO boxes, or none]. We do not ship outside the United States [owner to confirm: confirm, or list countries].
2. How soon your order ships
Orders ship within [owner to confirm: handling time] business days after your payment is approved. Business days are Monday to Friday, except [owner to confirm: holidays]. Orders approved after [owner to confirm: cut-off time and time zone] count as received the next business day.
3. Shipping rates and delivery times
| Method | Carrier and service | Price | Delivery estimate |
|---|---|---|---|
| [owner to confirm: method name] | [owner to confirm: carrier and service] | [owner to confirm: price or how it is set] | [owner to confirm: days] business days after it ships |
Delivery estimates start when the order ships, not when you order. They are the carrier's estimate, not a promise, and weather, holidays and carrier delays can change them.
[owner to confirm: free-shipping amount or local pickup, only if offered; otherwise delete this line]
Checkout shows your items, shipping and tax before you pay. Sales tax, where it applies, is worked out from the delivery address and can apply to the shipping charge.
4. Tracking
We email a tracking number when your order ships, within [owner to confirm: days] business day of shipping. Tracking can take up to a day to start showing.
5. Wrong or changed address
Check your address before you pay. We can change it only before the order ships, so email [owner to confirm: email for order questions] at once. If a carrier returns a package because the address was wrong, we email you; sending it again costs [owner to confirm: e.g. the shipping rate again].
6. If we cannot ship on time
If we cannot ship by the date we gave you, we email you before that date. The email gives a new ship date, or says we cannot yet give one and why, and lets you cancel for a full refund.
- If the new date is 30 days or less after the original date and you do nothing, we ship by the new date. You can still cancel any time before it ships.
- If the new date is more than 30 days later, or we cannot give a date, your order is cancelled and refunded automatically 30 days after the original date unless you have told us you are happy to wait. If you agree to wait, you can cancel any time before it ships.
- We send every refund within [owner to confirm: days, 7 or fewer] business days.
7. Lost, late or damaged packages
Email [owner to confirm: email for order questions] within [owner to confirm: days] days of the delivery date shown in tracking, or of the day it should have arrived. We open the claim with the carrier and send a replacement or refund you, at our cost. For damage, send photos of the box and the item and keep the packing.
If tracking says "delivered" and you cannot find the package, check with the people at your address and your neighbours, then email us. [owner to confirm: choose: we send a replacement once, or we start a carrier search first and decide within a set number of business days]
8. Questions
[owner to confirm: email for order questions], [owner to confirm: hours and days]. We reply within [owner to confirm: days] business day.